RN
Rudzani N
1 reviews | Active since Mar 2016
11 Mar 2016, 14:47
online purchase
I purchased a pair of WHITE QUILTED HIGHTOP(shoes) size 8<br> they delivered the shoes today but wrong sizes<br> I received a pair of two sizes (right size 8 /left size 7) this is so bad<br> now I have to travel all the way to store for a return or exchange. so disappointed
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Truworths's replyOfficial
15 Mar 2016, 14:23Hello Cashmoola,
Thank you for affording us the opportunity to assist you with the concerns you have raised.
Your order was captured and processed efficiently and in accordance with our high service standards. We have however ascertained that it was incorrectly packaged at the store where the shoes were found.
We have attempted to contact you with regards to resourcing the shoes for you, however we received no reply. We have therefore sent an email to you in this regard. A request has also been put through to reverse the delivery fee from your account, and this should reflect on your next account statement.
We sincerely apologise for any inconvenience and frustration caused as a result of this matter. As soon as we receive a response from you, we will attempt to resource the requested shoes for you without delay.
Best regards,
Charmaine
Thank you for affording us the opportunity to assist you with the concerns you have raised.
Your order was captured and processed efficiently and in accordance with our high service standards. We have however ascertained that it was incorrectly packaged at the store where the shoes were found.
We have attempted to contact you with regards to resourcing the shoes for you, however we received no reply. We have therefore sent an email to you in this regard. A request has also been put through to reverse the delivery fee from your account, and this should reflect on your next account statement.
We sincerely apologise for any inconvenience and frustration caused as a result of this matter. As soon as we receive a response from you, we will attempt to resource the requested shoes for you without delay.
Best regards,
Charmaine
Truworths's reply15 Mar 2016, 14:23
Official
Hello Cashmoola,
Thank you for affording us the opportunity to assist you with the concerns you have raised.
Your order was captured and processed efficiently and in accordance with our high service standards. We have however ascertained that it was incorrectly packaged at the store where the shoes were found.
We have attempted to contact you with regards to resourcing the shoes for you, however we received no reply. We have therefore sent an email to you in this regard. A request has also been put through to reverse the delivery fee from your account, and this should reflect on your next account statement.
We sincerely apologise for any inconvenience and frustration caused as a result of this matter. As soon as we receive a response from you, we will attempt to resource the requested shoes for you without delay.
Best regards,
Charmaine
Thank you for affording us the opportunity to assist you with the concerns you have raised.
Your order was captured and processed efficiently and in accordance with our high service standards. We have however ascertained that it was incorrectly packaged at the store where the shoes were found.
We have attempted to contact you with regards to resourcing the shoes for you, however we received no reply. We have therefore sent an email to you in this regard. A request has also been put through to reverse the delivery fee from your account, and this should reflect on your next account statement.
We sincerely apologise for any inconvenience and frustration caused as a result of this matter. As soon as we receive a response from you, we will attempt to resource the requested shoes for you without delay.
Best regards,
Charmaine