Online orders, such a hassle!

I have placed an order online on 19 April 2023 to be collected at the Centurion mall store. Expected waiting time is supposedly 5-7 days, it's the 2nd of May and I still have not received anything, not even an sms or email keeping me up to date with an expected date of delivery. I called the online call center, I held on the line for 21 minutes where I was transferred from one agent to the next, just to find out my 4th parcel will be delivered to the store today. This was one order, but there are 4 parcels. When asked why, they said it's because it came from different stores.

They do not keep you up to date on the status of your order, it's been saying it's with the courier for a week now when checking on my online profile.

I will never make use of their online platform again, the service is pathetic and getting the goods just takes too long. 5 - 7 days is not a promise they can keep.

Their call center is even worse. 21 minutes on my phone at my expense, transferred from one agent to another just to answer a bunch of questions. And every time I am transferred, I need to provide them with my order number yet again. Just pathetic.