1 reviews | Active since Dec 2017
Online Ordering and Delivery
I placed an order online on Thursday, 07 December 2017 after reading the delivery T&Cs I was confident that I would receive my order on Tuesday, 12 December latest.
It is now the 14th and after calling everyday I have been advised that my order was only processed on Monday which means I will only receive my order on Monday, 18 December making it 7 working days for an order to be processed.
I don't understand how Truworths can offer online services if the stock first has to be sourced before the order is processed; surely if they are advertising online the stock is available.
I have logged 2 complaints with the customer services and no one has called me -
Thank you for your post and allowing us the opportunity to attend to your concerns.
We completely understand your frustration regarding the late delivery of your parcel and wish to convey our sincerest apologies for your experience in this regard.
Upon investigating your query we have found that there was a delay, due to the seasonal high volumes we are currently experiencing. Therefore, even though we received the order on 07 December 2017, it was unfortunately only processed a few days later.
Subsequent to your post, we are pleased to confirm that your order has been delivered to you.
We once again wish to apologize for the delay in delivery and for any inconvenience caused due to this.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to your concerns.
We completely understand your frustration regarding the late delivery of your parcel and wish to convey our sincerest apologies for your experience in this regard.
Upon investigating your query we have found that there was a delay, due to the seasonal high volumes we are currently experiencing. Therefore, even though we received the order on 07 December 2017, it was unfortunately only processed a few days later.
Subsequent to your post, we are pleased to confirm that your order has been delivered to you.
We once again wish to apologize for the delay in delivery and for any inconvenience caused due to this.
Yours sincerely,
Truworths Online Team