Online order with missing item

I've made an online purchase on 2 March 2023 and when I made the purchase all items were in stock. 10 March I receive a sms saying my order is ready for collection. I collected on 12 March & only receive 2 packets but didn't make anything of it as the last order all items were put in 1 packet. When I opened it only to find out 1 item is missing. Mind you I didn't receive any communication from Truworths. When I called today I was told oh your missing item is out of stock. This is absolutely ******* because why say your order is ready if it's not complete & if I didn't call I wasn't going to know what is going on as long as it was already paid for it doesn't matter right.

When I placed the order there was stock so I want what I paid for don't even bother to try and refund me. I want my order. If someone had the decency to phone and say 1 of your items are out of stock is there anything else you would like to replace it with would have been understandable. But no I had to phone to find out what's going on which is unprofessional in so many ways.

Good news Rezina! Your Truworths order, O*** is on its way to Truworths Flora Centre. We will advise you when its ready to collect. Any queries ***.

If it's on it's way why was it 1 item short?

And your I bought a pair of Uzzi pool slides which is of absolutely poor quality it didn't even last a month and than it broke. Really ridiculous at the price you charge for it a total *******. I'm sure not even Pep stores quality is so pathetic. You should be ashamed of yourselves