Online Order Shows Delivered When It Was Not Delivered To Customer

I placed an Online Order on 1 February 2022 and selected my home address for delivery. I received an sms on Saturday, 12 February that delivery was scheduled. Nobody showed up to deliver the package. When I tracked my Order today on my account it shows that my order has been delivered. I van confirm that this order was certainly not delivered to me. I need assistance in this regard and expect either for the order to be replaced or to be refunded.