Online order not received for a month - rude manager at Truworths Cavendish by the name Rachel Viera-Timmie

Good day,

Please assist, I ordered a few items online using my mothers account and they were delivered bit by bit and not all items at once. I have been going to the store to ask about my order however they have not been helpful. I have been to the store for a month now, no one has shown willingness to assist me to get to the bottom of this. Firstly, they credited back 1 item before the 14 day period. Secondly, on one occasion they told me my item I was collecting was not there, it's only after I pleaded with them to check again that someone went and came back with it. I went to Truworths in Kenilworth and they were able to pick up my order??? how is it possible that at Cavendish they keep saying I have collected my order???

On one of the occasions I was in the store, their manager Rachel Vieira-Timmie was very rude towards me and spoke to me whilst clapping her hands as she spoke to me in a condescending manner. When I told her to not speak to me in that way as it is rude she said it is hand gestures and she is allowed to use them. I understand I cannot be provided personal information due to POPI however all I want to know is where my order is??? Also, I was told by another manager today by the name Shona that they cannot open my moms information on the system and check what is happening with my order but when I go to the store and provide them with my mons ID so I can make payment it is acceptable? How because that also means her profile is being opened in her absence???? I have now left my contact details twice, once with Jackie and also once with Shona whom I believe are also store managers but no one is interested in resolving this. I have even asked that they contact my mother on the cellphone number on record and speak to her as the owner.

This is making my mothers installment be higher than it would have been because the installment is now based on items I did not take. These items amount to R4000 and nobody cares about the financial implication of this for my mother. These have been factored into her installment calculation whereas the issue was on Truworths side.

All I need to know is where is that order, and can it be credited back and can the instalment be recalculated because these items were charged but I never took them. It has been a month of me coming to the store, can this be resolved?