Online order never received but I'm billed, you *********** truworths

I am so livid I'm sitting at this moment waiting to talk to a manager. I am still waiting to receive my order o*** that u incorrectly dropped at a wrong address and keep telling me about a Will who signed for my package. The courier company collected the incorrect order sent to me but now I'm billed for sandals I never received and none of yous are helping, you rather lie to me and say the sandals are on its way, I still have nothing. I wanted to have the item for tonight and still nothing. I want to speak to a head of department or head of a division, I am tired of all your lies and robbing me day light with my money. Make sure someone calls me NOW!