Online order leads to oversize(d) wardrope

I made an online purchase on 29 April 2020, which was still during lockdown and all clothing stores was closed but imminent to open soon. Because off the high volume in online orders there was quite a delay in the delivery of my purchase. The order number was o771443. Yesterday I went to your store at Mall@Reds in Centurion to return 2 pair of pants that was to big. I was told that I only have 30 days to return the items and that the order was made in April, I only could return the items by end of May, I tried explaining that I did not receive the items in April only about the 20th of May. The lady still insisted that it’s more than 30 days. Your employees or her supervisor did not even try and take my card and try and help. It was as if I was an interruption of their day.

I am very upset and angry. There is nothing wrong with the clothes, it still has the tags on in the bag I received it and I had the online receipt. I have NEVER not been able to return my clothes and I understand you have a 30 day policy but we are living in extremely strange times. Things that take a few minutes take much longer because of queues and limitations in customer numbers in stores. One of the reasons I opted for online shopping. I am sitting with 2 pairs of pants that was very expensive and I can do nothing with. I am very dissatisfied with the level of service. We were asked for understanding when you were unable to deliver within the promised period due to the high volume of orders, now we expect the same courtesy.