KS
Keshmira S
1 reviews | Active since Apr 2011
24 May 2019, 17:35
Online Order issues
Placed my order on the 17th May. I had to keep calling to get my order processed. I finally recieved my order but one shoe which was delivered had 2 different sizes. How is this not quality checked before delivering to a client??? Very bad customer experience with Truworths online!!!
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
26 May 2019, 12:03 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply26 May 2019, 12:03
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's replyOfficial
09 Jul 2019, 15:56 At Truworths we strive to offer customer service that consistently meets and exceeds our standards of excellence, as we were concerned to hear of your experience we immediately brought your concerns to the attention relevant department.
We were advised that the correct order has been delivered and can confirm that the Store manager at our Menlyn store has been trying to contact you to convey our sincerest apologies; however, they were unsuccessful on their attempt.
We believe that this matter has been resolved and value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team
We were advised that the correct order has been delivered and can confirm that the Store manager at our Menlyn store has been trying to contact you to convey our sincerest apologies; however, they were unsuccessful on their attempt.
We believe that this matter has been resolved and value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team
Best regards,
Truworths's reply09 Jul 2019, 15:56
Official
At Truworths we strive to offer customer service that consistently meets and exceeds our standards of excellence, as we were concerned to hear of your experience we immediately brought your concerns to the attention relevant department.
We were advised that the correct order has been delivered and can confirm that the Store manager at our Menlyn store has been trying to contact you to convey our sincerest apologies; however, they were unsuccessful on their attempt.
We believe that this matter has been resolved and value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team
We were advised that the correct order has been delivered and can confirm that the Store manager at our Menlyn store has been trying to contact you to convey our sincerest apologies; however, they were unsuccessful on their attempt.
We believe that this matter has been resolved and value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team
Best regards,