Online Order clothing getting canceled
This is my second time purchasing online sale items and this is the secon time that I received an email that my items are cancelled. My latest order o***8 was made on 30 October, then on 6 November (a week later) I get an email stating that 5 of my items is cancelled due to stock and that I would be refunded. This is really not acceptable at all. I do not want a refund, i want the items that was available when i made the purchase. If it was a one time one item situatian ok fair that could happen. But 2nd order and 5 of my items are cancelled after a week. Kindly let me know how your system is functioning? I want my items.
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Replies (2)Truworths's replyOfficial
13 Nov 2019, 14:34 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply13 Nov 2019, 14:34
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
21 Nov 2019, 11:40 Thank you for your post.
We acknowledge your concerns raised and escalated your concerns raised to the relevant department to address.
We wish to advise that you are able to order your required items through our Fashion Delivery Service, which can be delivered to the store or residential address of your choice. Furthermore, we have tried to contact you but have regrettably been unsuccessful in our attempt.
Please feel free to contact us on *** or via e-mail at *** to address this matter.
Kind regards,
Truworths Online Team
We acknowledge your concerns raised and escalated your concerns raised to the relevant department to address.
We wish to advise that you are able to order your required items through our Fashion Delivery Service, which can be delivered to the store or residential address of your choice. Furthermore, we have tried to contact you but have regrettably been unsuccessful in our attempt.
Please feel free to contact us on *** or via e-mail at *** to address this matter.
Kind regards,
Truworths Online Team
Truworths's reply21 Nov 2019, 11:40
Official
Thank you for your post.
We acknowledge your concerns raised and escalated your concerns raised to the relevant department to address.
We wish to advise that you are able to order your required items through our Fashion Delivery Service, which can be delivered to the store or residential address of your choice. Furthermore, we have tried to contact you but have regrettably been unsuccessful in our attempt.
Please feel free to contact us on *** or via e-mail at *** to address this matter.
Kind regards,
Truworths Online Team
We acknowledge your concerns raised and escalated your concerns raised to the relevant department to address.
We wish to advise that you are able to order your required items through our Fashion Delivery Service, which can be delivered to the store or residential address of your choice. Furthermore, we have tried to contact you but have regrettably been unsuccessful in our attempt.
Please feel free to contact us on *** or via e-mail at *** to address this matter.
Kind regards,
Truworths Online Team
