Online Order Arrived Dirty

I recently purchased women’s clothing online from Truworths and was extremely disappointed to discover that the items delivered were clearly worn. The garments were dirty and had a noticeable body odour. This is completely unacceptable. This is not the first time we have experienced issues of this nature. As customers, we pay premium prices at Truworths with the expectation of receiving new, clean and high-quality merchandise. Receiving items that appear used reflects very poorly on your quality control processes. It is deeply concerning that such incidents continue to occur. Furthermore, it is disheartening to see numerous complaints on HelloPeter with little to no meaningful response from Truworths. Customers should not have to question whether they are receiving new or previously worn clothing when purchasing online from a reputable retailer.