Online nightmare order
<p>Good day</p> <p>It is now more than a month that I ordered baby clothes from you and first no one got back to me regarding where my parcel is. Then someone phoned me to say they delivered incorrectly to the store and now another 3 weeks has gone by that I am battling to get any answer to where my parcel is. If it was not bad enough I ordered everything together and now I have to pay 3 deliver fees and a debit order for the things ordered but yet not received. Please note that I am posting this to hello Peter as well maybe I will get joy out of this somewhere</p> <p>Thank you</p>
Your experience with our Fashion Delivery Service is as unacceptable to us, as it is to you, and we sincerely apologize for this.
Subsequent to your post, we immediately conducted an investigation and contacted you to inform you of our findings. Further to this, we assure you that this has been taken up with the relevant management to ensure that this remains an isolated incident.
We are pleased to confirm that your parcel is out for delivery today and wish to take this opportunity to sincerely apologize for the service received, and for any inconvenience or frustration experienced as a result of this matter.
We hope that we were able to adequately attend to your query and will remain in contact with you until such time as your order is delivered.
Yours sincerely in Fashion,
Truworths Online Team
Your experience with our Fashion Delivery Service is as unacceptable to us, as it is to you, and we sincerely apologize for this.
Subsequent to your post, we immediately conducted an investigation and contacted you to inform you of our findings. Further to this, we assure you that this has been taken up with the relevant management to ensure that this remains an isolated incident.
We are pleased to confirm that your parcel is out for delivery today and wish to take this opportunity to sincerely apologize for the service received, and for any inconvenience or frustration experienced as a result of this matter.
We hope that we were able to adequately attend to your query and will remain in contact with you until such time as your order is delivered.
Yours sincerely in Fashion,
Truworths Online Team