1 reviews | Active since Aug 2015
Online goods ordered without any delivery
I ordered several goods online on 29 November (quantum around R3,000) and to date I have received no response. I spoke to Ms Aimee Sampson of your call centre, and have emailed her several times, but no response to date.
Thank you for your post.
At Truworths, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We therefore sincerely apologize for your recent experience.
We can confirm that you have been contacted, and following our communication with you, we can confirm that five of your seven items ordered has been delivered to you. We also verify that the remaining two items should be delivered to you within the course of the next few days, as you have been advised.
We regret any frustration and inconvenience caused as a result of this matter, however hope that we were able to acceptably address this matter for you.
Kind regards,
Truworths Online Team
Thank you for your post.
At Truworths, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We therefore sincerely apologize for your recent experience.
We can confirm that you have been contacted, and following our communication with you, we can confirm that five of your seven items ordered has been delivered to you. We also verify that the remaining two items should be delivered to you within the course of the next few days, as you have been advised.
We regret any frustration and inconvenience caused as a result of this matter, however hope that we were able to acceptably address this matter for you.
Kind regards,
Truworths Online Team