KT
KENALEMANG T
1 reviews | Active since Dec 2017
10 Sept 2020, 08:06
Online Flop
I've placed my order in August 24th until today they are not responding to my emails. This is the second time I've had to place an order with them and they don't help me. The last time they sent my order after a while month. I'm really not happy with their online customer service. If they are going to run a sale they need to be prepared to make sure people get their parcel on time like all other companies do.
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Truworths's replyOfficial
17 Sept 2020, 09:39Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants tried contacting you to have this matter resolved, however, they were unsuccessful in their attempt. We wish to advise in order for us to assist we kindly request you to contact us directly on ***/ via email ***
Kind regards,
Truworths Online team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants tried contacting you to have this matter resolved, however, they were unsuccessful in their attempt. We wish to advise in order for us to assist we kindly request you to contact us directly on ***/ via email ***
Kind regards,
Truworths Online team
Best regards,
Truworths's reply17 Sept 2020, 09:39
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants tried contacting you to have this matter resolved, however, they were unsuccessful in their attempt. We wish to advise in order for us to assist we kindly request you to contact us directly on ***/ via email ***
Kind regards,
Truworths Online team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants tried contacting you to have this matter resolved, however, they were unsuccessful in their attempt. We wish to advise in order for us to assist we kindly request you to contact us directly on ***/ via email ***
Kind regards,
Truworths Online team
Best regards,