KK
Kevin K
1 reviews | Active since Apr 2015
24 Jun 2015, 15:35
Online
The call centre tell me that I cannot have the online platform because I am a passport holder and have no SA ID yet they can check this same thing but it cannot be extended to me. It's just unprofessional and quite disappointing.
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Truworths's replyOfficial
02 Jul 2015, 13:42Hello mtaalam,
At Truworths, we strive to offer our customers an effortless in store and online shopping experience.
Ordinarily our online registration process would allow for passport numbers to be entered into the ID field, provided that zero's are added to make up the thirteen digits. As you advised that your passport number contains alphabetic and numeric characters, we regret that the system currently does not allow for the registration of these passport numbers.
This matter has however been brought to the attention of our Marketing team who are currently liaising with the system administrator to attend to this matter.
Following our telephonic conversation, we confirm that you have been informed of this, and we are committed to remain in contact with you to advise on the progress of your query.
We wish to thank you for bringing this matter to our attention, as this allows us to improve on the services we offer.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Yours in Fashion,
Lynn
At Truworths, we strive to offer our customers an effortless in store and online shopping experience.
Ordinarily our online registration process would allow for passport numbers to be entered into the ID field, provided that zero's are added to make up the thirteen digits. As you advised that your passport number contains alphabetic and numeric characters, we regret that the system currently does not allow for the registration of these passport numbers.
This matter has however been brought to the attention of our Marketing team who are currently liaising with the system administrator to attend to this matter.
Following our telephonic conversation, we confirm that you have been informed of this, and we are committed to remain in contact with you to advise on the progress of your query.
We wish to thank you for bringing this matter to our attention, as this allows us to improve on the services we offer.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Yours in Fashion,
Lynn
Best regards,
Truworths's reply02 Jul 2015, 13:42
Official
Hello mtaalam,
At Truworths, we strive to offer our customers an effortless in store and online shopping experience.
Ordinarily our online registration process would allow for passport numbers to be entered into the ID field, provided that zero's are added to make up the thirteen digits. As you advised that your passport number contains alphabetic and numeric characters, we regret that the system currently does not allow for the registration of these passport numbers.
This matter has however been brought to the attention of our Marketing team who are currently liaising with the system administrator to attend to this matter.
Following our telephonic conversation, we confirm that you have been informed of this, and we are committed to remain in contact with you to advise on the progress of your query.
We wish to thank you for bringing this matter to our attention, as this allows us to improve on the services we offer.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Yours in Fashion,
Lynn
At Truworths, we strive to offer our customers an effortless in store and online shopping experience.
Ordinarily our online registration process would allow for passport numbers to be entered into the ID field, provided that zero's are added to make up the thirteen digits. As you advised that your passport number contains alphabetic and numeric characters, we regret that the system currently does not allow for the registration of these passport numbers.
This matter has however been brought to the attention of our Marketing team who are currently liaising with the system administrator to attend to this matter.
Following our telephonic conversation, we confirm that you have been informed of this, and we are committed to remain in contact with you to advise on the progress of your query.
We wish to thank you for bringing this matter to our attention, as this allows us to improve on the services we offer.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Yours in Fashion,
Lynn
Best regards,