OLD ID

So I did an application online and I was told to visit their store for activation 🙄🙄... When I got in to the store at Mall of tembisa both the cashier and supervisor were rude and told me they won't authorize " such an ID" I wasn't given a reason. How do you guys actually train your staff? I mean my ID works perfectly find at other outlets but truworths has a lot of segregations when it comes to clients and the staff is extremely rude.