1 reviews | Active since May 2011
Old account resurfaces to haunt me
Good morning<br> <br> I just want to bring to your attention that recently when i tried to apply for credit, it was declined due to an old account of truworths just resurfacing and haunting me. It was never on before, as i app**** for credit before even last year and it was always approved. This is unfair as i didnt even receive a call/sms/letter or anything from truworths. i did dispute it and apparently truworths provided credible evidence, so basically my word is lies? Im saying how can they come after so many years and do this and not even warn me first. I am definitely going to take this up. Im very disappointed and will not purchase my clothes anymore from truworths and will let my friends and family know about this.
Thank you for bringing your concerns to our attention.
We realise that this has become quite a frustrating situation for you. However, according to our records, there is still an outstanding balance on your Truworths account.
Our system shows that your account was handed over to Anthony Richards and Associates to administer on our behalf. However, as it has been some time since the account was handed over, we have to further investigate this matter.
Please be advised that Truworths will only send an instruction to the Credit Bureaux to update the status of your payment profile once this issue has been acceptably resolved.
We trust that we have satisfactorily attended to your concerns. For further assistance regarding this issue, we urge you to contact Anthony Richards and Associates directly on ***.
Kind regards,
Charmaine
Thank you for bringing your concerns to our attention.
We realise that this has become quite a frustrating situation for you. However, according to our records, there is still an outstanding balance on your Truworths account.
Our system shows that your account was handed over to Anthony Richards and Associates to administer on our behalf. However, as it has been some time since the account was handed over, we have to further investigate this matter.
Please be advised that Truworths will only send an instruction to the Credit Bureaux to update the status of your payment profile once this issue has been acceptably resolved.
We trust that we have satisfactorily attended to your concerns. For further assistance regarding this issue, we urge you to contact Anthony Richards and Associates directly on ***.
Kind regards,
Charmaine