TK
Tebogo K
1 reviews | Active since May 2014
08 Sept 2015, 11:23
OBF
I took the phone back on the 31 August after I bought it on the 29th due to screen going blank. Till this day no one gave me feed back up until I called the store to speak to the branch manager. And she tells me that the phone was only send on the 4 September back to MTN and when calling MTN today they say the phone is not with them yet. I just want to understand the meaning of OBF
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
11 Sept 2015, 16:27Hello Tebogokomane,
Thank you for your post and for allowing us the opportunity to respond.
We can confirm that our response pertaining to query was posted on 08 September 2015.
We are pleased to confirm that subsequent to your post, the Store Manager has received feedback from the MTN Repair Centre. Following their assessment the handset was found to be defective and a credit has been approved.
We believe that the Store Manager has been in contact with you and informed you of this. She has further apologized for any inconvenience caused, as a result of this matter.
We hope the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Yours sincerely,
Lynn
Thank you for your post and for allowing us the opportunity to respond.
We can confirm that our response pertaining to query was posted on 08 September 2015.
We are pleased to confirm that subsequent to your post, the Store Manager has received feedback from the MTN Repair Centre. Following their assessment the handset was found to be defective and a credit has been approved.
We believe that the Store Manager has been in contact with you and informed you of this. She has further apologized for any inconvenience caused, as a result of this matter.
We hope the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Yours sincerely,
Lynn
Best regards,
Truworths's reply11 Sept 2015, 16:27
Official
Hello Tebogokomane,
Thank you for your post and for allowing us the opportunity to respond.
We can confirm that our response pertaining to query was posted on 08 September 2015.
We are pleased to confirm that subsequent to your post, the Store Manager has received feedback from the MTN Repair Centre. Following their assessment the handset was found to be defective and a credit has been approved.
We believe that the Store Manager has been in contact with you and informed you of this. She has further apologized for any inconvenience caused, as a result of this matter.
We hope the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Yours sincerely,
Lynn
Thank you for your post and for allowing us the opportunity to respond.
We can confirm that our response pertaining to query was posted on 08 September 2015.
We are pleased to confirm that subsequent to your post, the Store Manager has received feedback from the MTN Repair Centre. Following their assessment the handset was found to be defective and a credit has been approved.
We believe that the Store Manager has been in contact with you and informed you of this. She has further apologized for any inconvenience caused, as a result of this matter.
We hope the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Yours sincerely,
Lynn
Best regards,