o***

I would like to make a complaint regarding an online order (perfume) that was made on the 08/03/2021. The order came on the 12/03/2021 was incorrect, I then immediately made a call to your online department and advised on your negligence.

I was then advised by the lady at your call centre to go to my nearest shop so that I can drop off the package and it will be sent back & the correct order shipped back to me. I went to the store on the 15th, my encounter at the store was less than pleasant as the store refused to take the item stating that they are a store that only sells clothes and not fragrances. After a whole lot of back and forth, the manager eventually agreed to take the parcel.

I then recieved a call on the very same day from the store that dispatched the parcel, stating that there was a mix up on the orders, I will have to wait till the customer who got my order brings it in, only then will the order be sent to me. I made a call 2 weeks ago & spoke to a store associate at Beufort West, where I was advised that the perfume was dispatched from. The store manager would not take the phone and speak to me letting me know what is going on - I could clearly hear her telling the associate what to say to me, which was basically that I should wait! Since the 15th till date, not one person has called me advising me on the status of my order.

This lack of customer service is quite appalling, more so because I am now expected to pay for something that I have not received. This perfume was supposed to be a birthday gift for some one whose birthday was on the 15th March. The reason why we shop online is to avoid going instore, also note that I am a 66 year old pensioner, who doesn't particularly enjoy going instore especially under these circumstances.

I would appreciate a response by COB today.

Regards, Noma Buthelezi