ZL
Z L

1 reviews | Active since Apr 2016

30 Apr 2016, 13:33

Numerous sms alerts regarding account in arrears, but do not have a Truworths account

I have been receiving numerous sms alerts in the past few weeks, but have been ignoring them. Last week I got a phone call to inform me of my monies due and I explained that this was not my account and that I do not even have an account with Truworths. I told them to take my cell nr off this account and their system immediately. Today I received another sms regarding money that I owe and that will be negatively listed. Ref ***. My cell number is linked to this account now and I have now officially sent in a complaint regarding the fact that any cell number can just be added it seems to an account without being checked. I just hope my street address isn't also listed as it seems this is my domestic that gave this number. I hope they sort this out quickly otherwise I will log a complaint with the CPA or POPI or whomever will take action.

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Replies (1)
Truworths
Truworths's reply05 May 2016, 10:31
Official
Thank you for your post and allowing us the opportunity to attend your concerns. We wish to sincerely apologize for the erroneous communication sent to you intended for one of our account holders. According to our records, the account number given in your post does not have a cell phone number linked to it. In order for us to investigate this matter further, we require the cell phone number to which the SMS’s are being sent. Kind regards, Truworths Online Team