Nothing I can do

Dear Truworths I am very disappointed in you, Randal at your call Centre can Vow for this as he told me himself that there is nothing he can do, This made me feel very helpless if an employee can say there is nothing they can do, What can I do? I am trying to get a transfer of a Coat from Eloff as I was told they are the only ones who has it in size, The phone *** was not being picked up yesterday and today it is straight to VM, My nearest Truworths store is in Wonderboom Pretoria INWEAR Milk Double Breast Coat R899.00 Style: ***

If I don't get this Coat I am more than willing to pay my account and closed it off once done, I will not stay were i am not valuable, Poor service, I am expecting to hear from you soon unless of course there is nothing you can do, ***