KM
Khuliso M
1 reviews | Active since Dec 2013
13 Feb 2015, 10:28
Not updating my credit profile
I had my account in arrears (Both Truworths and Identity). I have settled this account in early January.<br> Still i have to fight to get my credit profile on the bureau updated as i was promised before settling. Even thou i payed, my life is still at a stand still. What exactly is going on with my updates? I cannot wait forever.
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Truworths's replyOfficial
17 Feb 2015, 16:37Hello Khulie67,
Thank you for bringing your concerns to our attention.
We have reviewed this matter, and according to our records, on 23 January 2015, you paid the full outstanding balance on your Truworths account.
We confirm that on 10 February 2015, we issued a settlement letter and sent this to you via e-mail. Please be advised that ITC updates are done on a monthly basis, and as such, we will send an instruction to the Credit Bureaux to update the status of your payment profile by the end of February 2015.
We trust that we have satisfactorily attended to your concerns, and should you require any further assistance, kindly contact us on 021- *** or e-mail ***.
Best regards,
Charmaine
Thank you for bringing your concerns to our attention.
We have reviewed this matter, and according to our records, on 23 January 2015, you paid the full outstanding balance on your Truworths account.
We confirm that on 10 February 2015, we issued a settlement letter and sent this to you via e-mail. Please be advised that ITC updates are done on a monthly basis, and as such, we will send an instruction to the Credit Bureaux to update the status of your payment profile by the end of February 2015.
We trust that we have satisfactorily attended to your concerns, and should you require any further assistance, kindly contact us on 021- *** or e-mail ***.
Best regards,
Charmaine
Truworths's reply17 Feb 2015, 16:37
Official
Hello Khulie67,
Thank you for bringing your concerns to our attention.
We have reviewed this matter, and according to our records, on 23 January 2015, you paid the full outstanding balance on your Truworths account.
We confirm that on 10 February 2015, we issued a settlement letter and sent this to you via e-mail. Please be advised that ITC updates are done on a monthly basis, and as such, we will send an instruction to the Credit Bureaux to update the status of your payment profile by the end of February 2015.
We trust that we have satisfactorily attended to your concerns, and should you require any further assistance, kindly contact us on 021- *** or e-mail ***.
Best regards,
Charmaine
Thank you for bringing your concerns to our attention.
We have reviewed this matter, and according to our records, on 23 January 2015, you paid the full outstanding balance on your Truworths account.
We confirm that on 10 February 2015, we issued a settlement letter and sent this to you via e-mail. Please be advised that ITC updates are done on a monthly basis, and as such, we will send an instruction to the Credit Bureaux to update the status of your payment profile by the end of February 2015.
We trust that we have satisfactorily attended to your concerns, and should you require any further assistance, kindly contact us on 021- *** or e-mail ***.
Best regards,
Charmaine