ZM
Zama M
1 reviews | Active since May 2015
13 Aug 2015, 12:40
Not Treating Customers Fairly
I bought an item from the Musgrave branch and when I tried to return it with the invoice to the nearest branch at West Street they refused to give me a refund or exchange because it was not bought from them. I called the manager Mary Jane and she said they no longer do exchanges from other Truworths branches I have to take it straight to Musgrave because Musgrave put the tag at the hem of the skirt. I had to go to the Pavillion branch and they exchanged it No questions asked. This is very inconvenient and unfair to your customers Mary Jane.
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Truworths's replyOfficial
18 Aug 2015, 16:37Hello methulaz,
We acknowledge your frustration regarding the decline of your return by the store manager. As such conducted an enquiry into your concerns raised.
We contacted the Store Manager mentioned in your post. We were informed that on the day of your visit to the store, the manager could not authorize the return due to the condition of the garment and that the swing tag was not attached on the correct place. For these reasons the Store Manager advised you that the garment would need to be returned to the store where the item was purchased for that Store Manager to investigate.
Although the Store Manager adhered to our Returns Policy, she has asked us to convey her sincerest apologies for the manner in which you felt she attended to your query on the day of your visit.
We trust that we were able to adequately attend to your concerns, however should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
We acknowledge your frustration regarding the decline of your return by the store manager. As such conducted an enquiry into your concerns raised.
We contacted the Store Manager mentioned in your post. We were informed that on the day of your visit to the store, the manager could not authorize the return due to the condition of the garment and that the swing tag was not attached on the correct place. For these reasons the Store Manager advised you that the garment would need to be returned to the store where the item was purchased for that Store Manager to investigate.
Although the Store Manager adhered to our Returns Policy, she has asked us to convey her sincerest apologies for the manner in which you felt she attended to your query on the day of your visit.
We trust that we were able to adequately attend to your concerns, however should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply18 Aug 2015, 16:37
Official
Hello methulaz,
We acknowledge your frustration regarding the decline of your return by the store manager. As such conducted an enquiry into your concerns raised.
We contacted the Store Manager mentioned in your post. We were informed that on the day of your visit to the store, the manager could not authorize the return due to the condition of the garment and that the swing tag was not attached on the correct place. For these reasons the Store Manager advised you that the garment would need to be returned to the store where the item was purchased for that Store Manager to investigate.
Although the Store Manager adhered to our Returns Policy, she has asked us to convey her sincerest apologies for the manner in which you felt she attended to your query on the day of your visit.
We trust that we were able to adequately attend to your concerns, however should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
We acknowledge your frustration regarding the decline of your return by the store manager. As such conducted an enquiry into your concerns raised.
We contacted the Store Manager mentioned in your post. We were informed that on the day of your visit to the store, the manager could not authorize the return due to the condition of the garment and that the swing tag was not attached on the correct place. For these reasons the Store Manager advised you that the garment would need to be returned to the store where the item was purchased for that Store Manager to investigate.
Although the Store Manager adhered to our Returns Policy, she has asked us to convey her sincerest apologies for the manner in which you felt she attended to your query on the day of your visit.
We trust that we were able to adequately attend to your concerns, however should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn