1 reviews | Active since Jan 2015
Not satisfied.. ..
<p>Clearly call center agent needs more training. I pay this account monthly correct R850 amount every month go into history and see when i took over payment of account was always on time . I Returned bag to Store num:503. Paid R550 by store 544. I asked do i need to pay say dont worry about it this account has been cleared and credits will reflect only pay installment when due.my husband gets a text message saying his behind what bull**** is this we paying two installments one for phone and otherfor clothing. You guys said dont wory about it but then you guys dont fix it then ur call centre rep has the nerve to tell me the store consultant had to call in *** shouldnt you train people better.why the **** will i want to **** up his credit profile when i am trying to improve it...why will i pay short if they told me not to worry. It this not resolved i will take this further</p>
Thank you for informing us of your recent experience at one of our stores and allowing us the opportunity to assist.
The service described in your post is no more acceptable to us than it is to you and we therefore deemed it necessary to refer this matter to the relevant management team to investigate and address. We can confirm that one of our consultants has been in contact with you to discuss your concerns. In addition, we are happy that we were able to resolve this matter.
We would further like to extend our sincerest apologies for the manner in which you felt you were assisted; and we certainly hope that your experience has not deterred you and that the attention afforded to your query has re-assured you of your value to our company.
Please feel free to contact us on *** or via email on *** should you have any further comments, suggestions or enquiries.
Yours in service,
Truworths Online Team
Thank you for informing us of your recent experience at one of our stores and allowing us the opportunity to assist.
The service described in your post is no more acceptable to us than it is to you and we therefore deemed it necessary to refer this matter to the relevant management team to investigate and address. We can confirm that one of our consultants has been in contact with you to discuss your concerns. In addition, we are happy that we were able to resolve this matter.
We would further like to extend our sincerest apologies for the manner in which you felt you were assisted; and we certainly hope that your experience has not deterred you and that the attention afforded to your query has re-assured you of your value to our company.
Please feel free to contact us on *** or via email on *** should you have any further comments, suggestions or enquiries.
Yours in service,
Truworths Online Team