1 reviews | Active since Apr 2014
Not satisfied
<p>So I bought this shoe at Truworths and I must say it was my size. Wore the shoe for about an hour or so but had to take it off because it was so uncomfortable that I ended up with blisters on my toes. Returned the shoes to Truworths only to be told (2 weeks after) that there's nothing wrong with the shoes. Kanti who was wearing the shoes Truworths or me? It's clear you are getting your stock from Fong Kong</p>
At Truworths, we perform an extensive range of quality tests on all merchandise and we make every effort to offer customers products that meets international quality standards. Therefore, we were concerned to hear of your disappointment with the quality of your product.
We can confirm that the shoes have been sent to our Quality Assessment department and the findings were that they did not present a manufacturing defect. In addition to this, we are unfortunately unable to further assist as the shoes are no longer in a resalable condition.
The shoes have been returned to the store and we further confirm that the Store manager has notified you of this and that you may collect at your earliest convenience.
We trust that we have sufficiently attended to your concerns. Should you require assistance with any other matter of concern, contact us on *** or send an e-mail to: *** and we will gladly assist you.
Kind regards,
Truworths Online Team
At Truworths, we perform an extensive range of quality tests on all merchandise and we make every effort to offer customers products that meets international quality standards. Therefore, we were concerned to hear of your disappointment with the quality of your product.
We can confirm that the shoes have been sent to our Quality Assessment department and the findings were that they did not present a manufacturing defect. In addition to this, we are unfortunately unable to further assist as the shoes are no longer in a resalable condition.
The shoes have been returned to the store and we further confirm that the Store manager has notified you of this and that you may collect at your earliest convenience.
We trust that we have sufficiently attended to your concerns. Should you require assistance with any other matter of concern, contact us on *** or send an e-mail to: *** and we will gladly assist you.
Kind regards,
Truworths Online Team