ST
Sandra T
1 reviews | Active since Sept 2012
09 Feb 2015, 16:01
Not my account
Truworths sms and called me numerous times about \my"account that is in arrears. Account number ***8058. This is not my account. I asked them to remove my cellphone number *** from that account but with no positive reaction. Could you please help me."""
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Truworths's replyOfficial
12 Feb 2015, 09:06Hello Paris123,
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologise to you for the erroneous communication you received regarding one of our account holders. We are sorry for any inconvenience and frustration caused as a result of this matter.
We confirm that your request has been actioned, and that your cell phone details have been removed from the Truworths account mentioned. We therefore verify that you will no longer receive any communication regarding this customer.
We trust that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- *** or email ***.
Kind regards,
Charmaine
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologise to you for the erroneous communication you received regarding one of our account holders. We are sorry for any inconvenience and frustration caused as a result of this matter.
We confirm that your request has been actioned, and that your cell phone details have been removed from the Truworths account mentioned. We therefore verify that you will no longer receive any communication regarding this customer.
We trust that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- *** or email ***.
Kind regards,
Charmaine
Truworths's reply12 Feb 2015, 09:06
Official
Hello Paris123,
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologise to you for the erroneous communication you received regarding one of our account holders. We are sorry for any inconvenience and frustration caused as a result of this matter.
We confirm that your request has been actioned, and that your cell phone details have been removed from the Truworths account mentioned. We therefore verify that you will no longer receive any communication regarding this customer.
We trust that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- *** or email ***.
Kind regards,
Charmaine
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologise to you for the erroneous communication you received regarding one of our account holders. We are sorry for any inconvenience and frustration caused as a result of this matter.
We confirm that your request has been actioned, and that your cell phone details have been removed from the Truworths account mentioned. We therefore verify that you will no longer receive any communication regarding this customer.
We trust that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- *** or email ***.
Kind regards,
Charmaine