1 reviews | Active since Oct 2013
Not impressed
Tried to do some clothes shopping today, but left everything at the fitting room. Wanted to get three outfits.. walking through the shop, mixing and matching items... a basket was brought to me...thank you for that.. but going to the fitting room to see if my outfits will fit and if I want it... was only allowed 5 items in the fitting room.. then taking 5 items out of the basket.. Leaving the basket outside with a staff member.. wanting to swap to see if my mixing and matching works and if the clothing fits me... I got treated rudely.. and my clothing was packed away... before I was even finished.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence. We therefore thank you for informing us of your recent experience and for giving us the opportunity to address this matter for you.
As the service described in your post is not acceptable, we deemed it necessary to escalate this matter to the relevant Store Manager to investigate and attend to.
We believe that she has been in contact with you in order to address your concerns, and that the matter has been acceptably attended to. We however still wish to apologise to you for any inconvenience caused, and the manner in which you felt on that particular day.
Kind regards,
Truworths Online Team
Best regards,
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence. We therefore thank you for informing us of your recent experience and for giving us the opportunity to address this matter for you.
As the service described in your post is not acceptable, we deemed it necessary to escalate this matter to the relevant Store Manager to investigate and attend to.
We believe that she has been in contact with you in order to address your concerns, and that the matter has been acceptably attended to. We however still wish to apologise to you for any inconvenience caused, and the manner in which you felt on that particular day.
Kind regards,
Truworths Online Team
Best regards,