DM
Debbie M
1 reviews | Active since Sept 2015
30 Sept 2015, 13:59
Not honouring discount vouchers
On 12/3/15 Customer Service guaranteed R300 discount vouchers (phone record as proof). Received R100. Not getting it sorted out. Last month I started paying R200 less on account...the whole of Truworths has phoned for this R200. Not one has attempted to resolve the initial matter. My attempts to resolve has been ignored now for 5 months. The R200 not my time worth. Guess that is how they deal with it...hoping customer gives up. Pathetic. Pathetic. Pathetic.
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Truworths's replyOfficial
06 Oct 2015, 14:45Hello Malcontent,
We thank you for notifying us of this matter and affording us the opportunity to clarify your concerns.
We have reviewed your account and can confirm that three fashion vouchers had indeed been issued on your account. We can verify that one of these vouchers was redeemed on a qualifying purchase made on your account on 12 March 2015. Subsequent to this, no further purchases were made on your account and the remainder of the fashion vouchers had expired.
As we were unsuccessful in our attempts to call you, we have sent you an email in this regard.
We wish to apologize for the delay in our response to your query and trust that this matter will be satisfactorily resolved upon receipt of your reply.
Kind regards,
Lynn
We thank you for notifying us of this matter and affording us the opportunity to clarify your concerns.
We have reviewed your account and can confirm that three fashion vouchers had indeed been issued on your account. We can verify that one of these vouchers was redeemed on a qualifying purchase made on your account on 12 March 2015. Subsequent to this, no further purchases were made on your account and the remainder of the fashion vouchers had expired.
As we were unsuccessful in our attempts to call you, we have sent you an email in this regard.
We wish to apologize for the delay in our response to your query and trust that this matter will be satisfactorily resolved upon receipt of your reply.
Kind regards,
Lynn
Truworths's reply06 Oct 2015, 14:45
Official
Hello Malcontent,
We thank you for notifying us of this matter and affording us the opportunity to clarify your concerns.
We have reviewed your account and can confirm that three fashion vouchers had indeed been issued on your account. We can verify that one of these vouchers was redeemed on a qualifying purchase made on your account on 12 March 2015. Subsequent to this, no further purchases were made on your account and the remainder of the fashion vouchers had expired.
As we were unsuccessful in our attempts to call you, we have sent you an email in this regard.
We wish to apologize for the delay in our response to your query and trust that this matter will be satisfactorily resolved upon receipt of your reply.
Kind regards,
Lynn
We thank you for notifying us of this matter and affording us the opportunity to clarify your concerns.
We have reviewed your account and can confirm that three fashion vouchers had indeed been issued on your account. We can verify that one of these vouchers was redeemed on a qualifying purchase made on your account on 12 March 2015. Subsequent to this, no further purchases were made on your account and the remainder of the fashion vouchers had expired.
As we were unsuccessful in our attempts to call you, we have sent you an email in this regard.
We wish to apologize for the delay in our response to your query and trust that this matter will be satisfactorily resolved upon receipt of your reply.
Kind regards,
Lynn