1 reviews | Active since Apr 2015
Not happy with the service I got at key west truworths
I bought the dress on the 12th of this month and when I went to exchange it the lady and some Amos guy refused to take the dress said it's not in good condition and am asking myself why must I keep it coz I bought it with the same condition ....I have been nothing but a loyal customer at truworths now this treatment am not happy with it and m not prepared to keep this dress...Please resolve it before you lose another client
Thank you for your post and allowing us the opportunity to attend to your query.
Our returns policy facilitates the exchange or credit of merchandise returned within 30 days from the date of purchase provided that the original proof of purchase or gift receipt is presented, the swing ticket is still attached and the item has not been worn or used.
Whilst we acknowledge your frustration in this regard, we were advised by management at the respective store that the dress was not in same condition as when it was bought, and therefore an exchange could not be authorised.
We confirm that you have been contacted and trust that you will be able to accept our stance in this regard.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to your query.
Our returns policy facilitates the exchange or credit of merchandise returned within 30 days from the date of purchase provided that the original proof of purchase or gift receipt is presented, the swing ticket is still attached and the item has not been worn or used.
Whilst we acknowledge your frustration in this regard, we were advised by management at the respective store that the dress was not in same condition as when it was bought, and therefore an exchange could not be authorised.
We confirm that you have been contacted and trust that you will be able to accept our stance in this regard.
Kind regards,
Truworths Online Team