1 reviews | Active since Jul 2011
Not giving required info
<p>I am trying to get my account re-activated since last year. But according to Truworths I am under debt review. </p> <p>According to all 4 official credit buro's I am not under debt review. Also according to the NCR. The people at NCR as well as the credit buro had advised me to ask Truworths where they pick it up that I am under debt review, and that they cannot keep that information from me. </p> <p>Nevertheless after phoning Truworths they have all kinds of stories and require all kinds of letters to activate my account, but ignore me on the question of where they pick it up that I am under debt review. Some of the people I spoke to straight forward told me they are not allowed to tell me.</p> <p>So it is very important for me to know this as the credit buro as well as the ombudsman awaits my reply as to where Truworths see I am under debt review, for if I was it would also reflect on my credit profile but it does not.</p>
They are not even replying
They are not even replying
Thank you for your post.
We acknowledge receipt of your previous complaints via Hellopeter.com.
We can further verify that you had liaised directly with Consumer Friend in this regard and were informed that the current status of your profile is still under Debt Review, as instructed by the Debt Counsellor. We believe that a copy of the letter indicating this was also provided to you. We are unable to verify how this information was updated at the credit bureau as a clear indication was given in the letter stating the status of your credit profile, will remain under Debt Review.
As advised in our previous response a cancellation certificate/letter is required in order for this status to be removed from your profile, this was regrettably not received by us to-date.
We trust that we were able to clarify this matter with our response.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge receipt of your previous complaints via Hellopeter.com.
We can further verify that you had liaised directly with Consumer Friend in this regard and were informed that the current status of your profile is still under Debt Review, as instructed by the Debt Counsellor. We believe that a copy of the letter indicating this was also provided to you. We are unable to verify how this information was updated at the credit bureau as a clear indication was given in the letter stating the status of your credit profile, will remain under Debt Review.
As advised in our previous response a cancellation certificate/letter is required in order for this status to be removed from your profile, this was regrettably not received by us to-date.
We trust that we were able to clarify this matter with our response.
Kind regards,
Truworths Online Team
No. Answer not acceptable.
On all 4 credit buros I am cleared as NOT on debt review anymore. According to the NCR I am not under debt review. According to Ford dealer I can get vehicle finance because acckrding to them I am NOT under debt review. Only according to Truworths.
Possibly you cannot understand what I am asking.
All the credit buros told me to ask you Truworths or Consumer friend (enemy) or whoever telling me I am listed as under debt review to inform me only of the following: where and on what system or credit buro can you SEE that I am under debt review? Not any old letters. They say by law you are obliged to give me that information.
If ALL of my debts were paid and accounts ul to date over a year ago how could I still be under debt review and for what??
No. Answer not acceptable.
On all 4 credit buros I am cleared as NOT on debt review anymore. According to the NCR I am not under debt review. According to Ford dealer I can get vehicle finance because acckrding to them I am NOT under debt review. Only according to Truworths.
Possibly you cannot understand what I am asking.
All the credit buros told me to ask you Truworths or Consumer friend (enemy) or whoever telling me I am listed as under debt review to inform me only of the following: where and on what system or credit buro can you SEE that I am under debt review? Not any old letters. They say by law you are obliged to give me that information.
If ALL of my debts were paid and accounts ul to date over a year ago how could I still be under debt review and for what??
You did not even had that letter until I mailed it to you last week. Before that WHERE DID YOU SEE I AM UNDER DEBT REVIEW???
You did not even had that letter until I mailed it to you last week. Before that WHERE DID YOU SEE I AM UNDER DEBT REVIEW???
You did not even had that letter until I mailed it to you last week. Before that WHERE DID YOU SEE I AM UNDER DEBT REVIEW???
You did not even had that letter until I mailed it to you last week. Before that WHERE DID YOU SEE I AM UNDER DEBT REVIEW???