mG
marilyn G

1 reviews | Active since Apr 2011

06 Aug 2020, 15:31

Not for sale as the advertised price

I have purchased a coat from Truworths in Kenilworth on the 29th of July, there was only one left and I took it, as is was also marked down, or so I thought. When I paid for the items, the cashier informed me that I cannot have the item for the price on the tag. The manager intervened and said that it has been tagged incorrectly - not my fault. I thought that was highly unfair. I was awaiting feedback on Friday the 31st as agreed. I eventually called the store today, whereas the manager informed me that I couldn't have the coat for the price on the tag as communicated from the area manager.

The Consumer Protect Act clearly states: "A supplier must not require a consumer to pay a price for any goods or services: higher than the displayed price for those goods or services; or. if more than one price is concurrently displayed, higher than the lower or lowest of the prices so displayed."

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Replies (1)
Truworths
Truworths's reply11 Aug 2020, 09:39
Official
Thank you for your post. 

Upon receipt of your post, we escalated your concerns raised to the relevant Management to address. 

We can confirm that the relevant Area Manager has been in contact with you to convey our sincerest apologies. We are pleased to confirm that you will be visiting the store and can confirm that this matter has been resolved. 

We wish to apologise for any inconvenience caused. 

Kind regards, 

Truworths Online Team