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JvdH
Jan van der Hoven

1 reviews | Active since Oct 2019

23 Oct 2019, 23:48

Not even worth 1 star.

Do not shop here. They mark a different price on items than what you pay. When you go back they refuse to give you your money back. Will not step foot in this place again. Worst customer service I have ever experienced.

0
Replies (3)
Truworths
Truworths's reply24 Oct 2019, 08:55
Official
We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

Truworths Online Team
JvdH
Jan van der Hoven's update24 Oct 2019, 10:28
Reviewer Update
I did contact you on FB and instagram and waited weeks for a reply. Does not really help if you reply weeks later and want me to save a slip for weeks after I already spoke to management minutes after my purchase. Wont be making the same mistake again.
Truworths
Truworths's reply25 Oct 2019, 11:29
Official
Thank you for your post,

We acknowledge your frustration and have escalated your concerns raised to the relevant Store Management.

We can confirm that the Area Manager has been in contact with you, and are pleased to confirm that arrangements were made for you to return to the store. We hope that we were able to adequately attend to your concerns raised. 

On the other hand, our Returns Policy is visible on the reverse side of our invoices, at our till point and website at www.truworths.co.za. 

Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email *** 

Kind regards,

Truworths Online Team