Not Delivering
<p>I requested a fashion delivery on 27 July 2017 for a shoe and as per your policy it takes 3 business days (Delivery orders placed after 1pm on weekdays are likely to be processed the following business day. Any delivery orders placed after 1pm on a Friday are likely to be processed the following business day. All deliveries are likely to be made within 3 business days after processing) I called the call centre today 02 August 2017 and the call centre agent said she's unable to track where it is.Unacceptable. </p>
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We believe that one of our consultants has contacted you to discuss your concerns and to inform you of the reason for the delay in the delivery of your order. We wish to extend our sincere apologies for any inconvenience that may have been caused as a result of this matter.
We can verify that your order was delivered on 03 August 2017.
Thank you once again for informing us of your experience and we assure you that this matter has thoroughly been addressed.
Yours in service,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We believe that one of our consultants has contacted you to discuss your concerns and to inform you of the reason for the delay in the delivery of your order. We wish to extend our sincere apologies for any inconvenience that may have been caused as a result of this matter.
We can verify that your order was delivered on 03 August 2017.
Thank you once again for informing us of your experience and we assure you that this matter has thoroughly been addressed.
Yours in service,
Truworths Online Team