1 reviews | Active since Jun 2017
Not closing accounts or saying its paid up on ITC
<p>Good evening </p> <p>I had my truworths account for a while. I lost my business and couldn't pay my account. So as normal truworths handed me over to the credit bureau . I made an arrangement and settled my account . Now its almost a month after I have paid up my account and received a paid up letter from them .After I paid my account its still not closed or taken off ITC still show's as not paid. I have myde numerous of calls to truworths and still no responce. I'm wery disappointed in there customer service will really appreciat it if thay can close my account and make sure its not showing as unpaid. </p>
Thank you for your post and allowing us the opportunity to clarify your concerns.
We have reviewed your Truworths account and can verify that your account was settled in full in May 2017. We confirm that an instruction was sent to all credit bureaus to update your Truworths payment profile to reflect as paid-up.
As mandated by the National Credit Act (NCA), your Truworths payment profile will reflect on your record for 24 months from the date that the outstanding balance on your account was settled in full.
We trust that we have satisfactorily addressed your concerns raised in your post.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to clarify your concerns.
We have reviewed your Truworths account and can verify that your account was settled in full in May 2017. We confirm that an instruction was sent to all credit bureaus to update your Truworths payment profile to reflect as paid-up.
As mandated by the National Credit Act (NCA), your Truworths payment profile will reflect on your record for 24 months from the date that the outstanding balance on your account was settled in full.
We trust that we have satisfactorily addressed your concerns raised in your post.
Kind regards,
Truworths Online Team