JN
Jacques N
1 reviews | Active since Mar 2016
23 Mar 2016, 10:22
Not Clearing Account
On the 11th of Feb 2016 I paid my full outstanding amount with Truworths. However on my credit report it still shows that I owe Truworths the outstanding amount an a monthly premium. I phone truworths and asked them to rectify it. Nothing happened. I send them an email with all the proof and again asked them to rectify it. Still nothing happened its now a month and a half later and still no joy. Are thy are quick to take money and demand money but when you clear your account thy seem to loos there ability to act as quickly. I am highly frustrated an irritated. This is not customer service.
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Truworths's replyOfficial
29 Mar 2016, 15:58Hello Jac1981,
Thank you for your post and affording us the opportunity to respond.
Upon reviewing your account, we liaised with our Legal Department with regards to your query.
Your account was settled on 11 February 2016, subsequent to the date when our books on the accounts closed for February. For this reason, we can confirm that your credit bureau update will be done by the end of March 2016.
Please also note that your Payment Profile held at the credit bureaux is a true and accurate reflection of the manner in which you have conducted your account. This record will therefore remain on your payment profile for twenty four months from the date that the outstanding balance on your account was settled.
We appreciate the opportunity to assist you and trust that we have clarified your concerns.
Kind regards,
Charmaine
Thank you for your post and affording us the opportunity to respond.
Upon reviewing your account, we liaised with our Legal Department with regards to your query.
Your account was settled on 11 February 2016, subsequent to the date when our books on the accounts closed for February. For this reason, we can confirm that your credit bureau update will be done by the end of March 2016.
Please also note that your Payment Profile held at the credit bureaux is a true and accurate reflection of the manner in which you have conducted your account. This record will therefore remain on your payment profile for twenty four months from the date that the outstanding balance on your account was settled.
We appreciate the opportunity to assist you and trust that we have clarified your concerns.
Kind regards,
Charmaine
Truworths's reply29 Mar 2016, 15:58
Official
Hello Jac1981,
Thank you for your post and affording us the opportunity to respond.
Upon reviewing your account, we liaised with our Legal Department with regards to your query.
Your account was settled on 11 February 2016, subsequent to the date when our books on the accounts closed for February. For this reason, we can confirm that your credit bureau update will be done by the end of March 2016.
Please also note that your Payment Profile held at the credit bureaux is a true and accurate reflection of the manner in which you have conducted your account. This record will therefore remain on your payment profile for twenty four months from the date that the outstanding balance on your account was settled.
We appreciate the opportunity to assist you and trust that we have clarified your concerns.
Kind regards,
Charmaine
Thank you for your post and affording us the opportunity to respond.
Upon reviewing your account, we liaised with our Legal Department with regards to your query.
Your account was settled on 11 February 2016, subsequent to the date when our books on the accounts closed for February. For this reason, we can confirm that your credit bureau update will be done by the end of March 2016.
Please also note that your Payment Profile held at the credit bureaux is a true and accurate reflection of the manner in which you have conducted your account. This record will therefore remain on your payment profile for twenty four months from the date that the outstanding balance on your account was settled.
We appreciate the opportunity to assist you and trust that we have clarified your concerns.
Kind regards,
Charmaine