Not Bothered

Due to the Coronavirus, many fellow South Africans received a pay cut or less hours at work. Many companies like Edgars, Woolworths and some banks but to name a few have offered a payment relief program due to the current economic crisis. When the lockdown began, many companies opted to send out emails or sms's to offer their clients the option of payment relief. Truworths did not offer this nor did they try get in touch with its customers in any way, its understandable that the call centers were closed, sms service is automated and does not require 10 or 20 people to push one button. I even sent numerous amounts of emails with no reply, you would think that Truworths would at least offer some sort of customer service during the lockdown but nothing, at least its competitors tried and did something, which was really appreciated. I have had numerous calls and sms's from Truworths during stage 4 requesting to pay my account, i arranged to pay an amount which was about 30% of what my actual installment was, i opted to pay for this as my salary was cut by 66%. I spoke with a consultant last week Thursday (04-06-2020) regarding the payment of my account once again and an arrangement was made. (Please check your call records to confirm this) I also asked the consultant to make a note to stop phoning me as they where calling me numerous amounts of times a day, this to me is harassment. (Please see "Protection from Harassment Act 17 of 2011") Today i received an sms from Truworths stating they have handed my account over to "Blake & Associates" for non payment, even though i paid my account on the 01-06-2020 and made arrangements to pay the same amount for the next three months or until work/salaries go back to normal. I tried getting hold of Truworths to speak to a team leader/supervisor this morning, i spoke with 4 different consultants that either put me on hold or transfered me, the ones that transfered me the phone ran ran and eventually the call was cut off, the others kept me on hold for a good 7 minutes with no answer. When calling from a cell phone this becomes very expensive. Eventually, i spoke with a consultant as this was the only way of getting some sort of clarity. The consultant confirmed on the phone that there was an arrangement made on the 04-06-2020 and the amount that i paid on the 01-06-2020 was received. I even received an SMS on the 06-06-2020 saying thank you for your payment and payment of a certain amount was still required to prevent further arrears. (Please check your call recordings to confirm this) When i asked why i had received an SMS stating that i was handed over, she checked the system and said that, that was incorrect and that my account was still with Truworths and was NOT handed over. So Truworths has resorted to THREATENING its customer by sending messaged like this, it states and i quote "Your TRUWORTHS account has been handed over to Blake & Associates due to non payment. Call *** NOW to make arrangements to pay" This can be put down to "Defamation of Character" which allows me to apply for a civil lawsuit against Truworths as you are looking at slandering my personal name and cause me emotional distress. So it seems like Truworths is threatening me to pay more or forcing me to settle my account even though this was arranged a week prior to this. Seems like the communication at Truworths is not getting to the correct departments, again i find this very hard to believe as the consultant i spoke with last can pick up exactly who called me what was arranged and when this was done.

Its amazing how you can be a loyal customer for years, pays more than his installment is due on numerous occasions always up to date and when the time comes for a pandemic, they quick to through you to the wolves. Just shows the true value I as a customer have to Truworths and what Truworths' stance is on the Covid-19 pandemic.

Hopefully someone from Truworths will bother phoning me, i await patiently. ***