Not at all impressed

Dear Lynn,<br> <br> Now I am being called a ****?? The least you could have done is get somebody to give me a call. For this kind of response, I am definetely going to instigate legal proceedings against truworths as the matter happened in store. <br> <br> Hello Zamar,<br> <br> At Truworths we thrive on offering our valued customers service excellence of international standards. <br> <br> We investigated your concerns raised and based on the written statements from the relevant security guard and our employee. We wish to state that the security guard, employed by an independent contractor to Truworths, deviated from our procedure for our store's trading times. Customers are allowed to enter our stores up until closing time. We believe that the Store Supervisor noticed you at the door talking to the guard and when she intervened, the matter was not handled professionally. Although the Store Supervisor denies the allegations made by you against her, she apologises for the way in which you felt.<br> <br> As internal disciplinary matters are confidential, we are bound not to divulge any details, including, without limitation, any statements received pertaining to this matter. In the circumstances we can thus not accede to