DR
Denise R
1 reviews | Active since Mar 2016
14 Mar 2016, 18:47
Not an accoint holder,getting sms's and call deman
I am not an account holder with Truworts and never have been one in the past. Over the years they have sent me many pre-approved cards but I always cut them up and did not activate the cards. Now I am getting sms's demanding payment for an account I do not have any knowledge of opening. Sms received today states\ Your balance on your Truworths account is R584.98. Call us today on *** to settle this month. Stay credit clear. Please can someone help me, I never opened an account with Truworths"
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Truworths's replyOfficial
24 Mar 2016, 10:01Hello deniseramcharan,
Thank you for raising your concern with us.
We apologise to you for the erroneous communication you received, and we are sorry for any inconvenience and frustration resulting from it.
This matter has been fully investigated, and also escalated to the respective external collections agency. We confirm that your personal details do not reflect on their system, and neither does any record of a Truworths account in your name exist on our system. Your number has therefore been incorrectly attached to another account holder. We have deleted your number from the system.
We therefore kindly request that you disregard any Truworths account related communication that has been received. We trust that this matter has been acceptably attended to.
Kind regards,
Charmaine
Thank you for raising your concern with us.
We apologise to you for the erroneous communication you received, and we are sorry for any inconvenience and frustration resulting from it.
This matter has been fully investigated, and also escalated to the respective external collections agency. We confirm that your personal details do not reflect on their system, and neither does any record of a Truworths account in your name exist on our system. Your number has therefore been incorrectly attached to another account holder. We have deleted your number from the system.
We therefore kindly request that you disregard any Truworths account related communication that has been received. We trust that this matter has been acceptably attended to.
Kind regards,
Charmaine
Truworths's reply24 Mar 2016, 10:01
Official
Hello deniseramcharan,
Thank you for raising your concern with us.
We apologise to you for the erroneous communication you received, and we are sorry for any inconvenience and frustration resulting from it.
This matter has been fully investigated, and also escalated to the respective external collections agency. We confirm that your personal details do not reflect on their system, and neither does any record of a Truworths account in your name exist on our system. Your number has therefore been incorrectly attached to another account holder. We have deleted your number from the system.
We therefore kindly request that you disregard any Truworths account related communication that has been received. We trust that this matter has been acceptably attended to.
Kind regards,
Charmaine
Thank you for raising your concern with us.
We apologise to you for the erroneous communication you received, and we are sorry for any inconvenience and frustration resulting from it.
This matter has been fully investigated, and also escalated to the respective external collections agency. We confirm that your personal details do not reflect on their system, and neither does any record of a Truworths account in your name exist on our system. Your number has therefore been incorrectly attached to another account holder. We have deleted your number from the system.
We therefore kindly request that you disregard any Truworths account related communication that has been received. We trust that this matter has been acceptably attended to.
Kind regards,
Charmaine