Not allowed to exchange my products

<p>I went on Thursday the 30 of June to Truworths to exchange a toddler jacket i bought as well as an pair of boots i bought my partner. after everything was taken and being processed i was told my account is in arrears by +- R1800 and this was because i was given an advance credit the day i bought the things. the jacket cost me R525 and the boots R799 which gave me a total of R1324. because the exchange must be credited to my account i was told i would still not be able to get the exchange even though i dont want a refund but just to exchange the Boots which already started to break within 30days and the jacket brand new because it was to small. now i am left with a jacket and brocken boots which i will never get joy from as well as cant be used. and this after the expection was given that it would be changed and even gave the boots to my partner to wear, how embarissing and unreasonable.</p> <p> </p> <p>after sending a complaint that very day to truworths through their website i still have no feedback from the company.</p> <p> </p> <p>I will never deal with Truworths again after being with them for 5 years already.</p>