GN
Gcinile N
1 reviews | Active since May 2013
01 Dec 2015, 15:08
Not allowed to buy
During my lunch hour at 12:45 i went to the mall to buy a phone. Getting there i stood in a long queue then after that the cashier tells me i should go to the phone side. I went met one colored lady who refused to hear anything from me as i didn't have proof of residence. My problem with this is that I was going to use my account to buy the phone. And she said that i need the pop i asked her but i'm using my account and my address is here she still refused. I feel that it is wrong that i wasted my time there for nothing and at the end of the day i was not assisted. It did not make sense that i am the account holder brought my id and card to buy however i was not allowed. WHY?
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Truworths's replyOfficial
03 Dec 2015, 15:10Hello Gcins1978,
Thank you for your post and allowing us the opportunity to clarify your concerns.
Cellphone purchases are subject to the terms and conditions of the service provider, in this instance being MTN.
In accordance with the Regulation of interception of Communications and Provisions of Communication-related Information Act of 2008 (RICA), we are required to verify the identity of the person purchasing the handset, against an original identity document, as well as his/her address, against proof of address not older than three months.
We acknowledge your frustration in this regard and apologize for any inconvenience caused. We however trust that we were able to adequately respond to your query and hope to see you in our stores again soon.
Should you have any further concerns regarding this matter, please contact us via email on ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
Cellphone purchases are subject to the terms and conditions of the service provider, in this instance being MTN.
In accordance with the Regulation of interception of Communications and Provisions of Communication-related Information Act of 2008 (RICA), we are required to verify the identity of the person purchasing the handset, against an original identity document, as well as his/her address, against proof of address not older than three months.
We acknowledge your frustration in this regard and apologize for any inconvenience caused. We however trust that we were able to adequately respond to your query and hope to see you in our stores again soon.
Should you have any further concerns regarding this matter, please contact us via email on ***.
Kind regards,
Lynn
Truworths's reply03 Dec 2015, 15:10
Official
Hello Gcins1978,
Thank you for your post and allowing us the opportunity to clarify your concerns.
Cellphone purchases are subject to the terms and conditions of the service provider, in this instance being MTN.
In accordance with the Regulation of interception of Communications and Provisions of Communication-related Information Act of 2008 (RICA), we are required to verify the identity of the person purchasing the handset, against an original identity document, as well as his/her address, against proof of address not older than three months.
We acknowledge your frustration in this regard and apologize for any inconvenience caused. We however trust that we were able to adequately respond to your query and hope to see you in our stores again soon.
Should you have any further concerns regarding this matter, please contact us via email on ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
Cellphone purchases are subject to the terms and conditions of the service provider, in this instance being MTN.
In accordance with the Regulation of interception of Communications and Provisions of Communication-related Information Act of 2008 (RICA), we are required to verify the identity of the person purchasing the handset, against an original identity document, as well as his/her address, against proof of address not older than three months.
We acknowledge your frustration in this regard and apologize for any inconvenience caused. We however trust that we were able to adequately respond to your query and hope to see you in our stores again soon.
Should you have any further concerns regarding this matter, please contact us via email on ***.
Kind regards,
Lynn