1 reviews | Active since May 2012
Not a happy costomer
I received bad service at Bareki Mall Truworths. I went there to exchange shoes for my 4years old son that he received as gift from my mom that she bought using her account mindo she stays in johannesburg. The shoes were still new everything was in order we just didnt have a till slip. The teller was so rude i tried to plea with her she had no intensions of helping me because i tried to explore other options that we can use but she was adamant on her no answer as though she was proving a point. I have returned kiddies clothes before without till slip not sure what was so special about today.please help
Thank you for post and allowing us the opportunity to respond.
We acknowledge your frustration regarding your recent experience at one of our stores. However, please note that in instances where the account holder purchases an item for a different recipient, a gift receipt can be requested to facilitate an effortless return for the recipient.
We regret the manner in which you felt your query was attended to on the day of your visit to the store. We can however confirm that the respective Area Manager has been in contact with you, and once the proof of payment has been received, this matter will be resolved.
We once again apologize for any inconvenience or frustration caused as a result of this matter.
Yours sincerely,
Truworths Online Team
Thank you for post and allowing us the opportunity to respond.
We acknowledge your frustration regarding your recent experience at one of our stores. However, please note that in instances where the account holder purchases an item for a different recipient, a gift receipt can be requested to facilitate an effortless return for the recipient.
We regret the manner in which you felt your query was attended to on the day of your visit to the store. We can however confirm that the respective Area Manager has been in contact with you, and once the proof of payment has been received, this matter will be resolved.
We once again apologize for any inconvenience or frustration caused as a result of this matter.
Yours sincerely,
Truworths Online Team