NOQUANDA STORE MANAGER NEEDS TRAINING AND MANNERS ASAP

I am completely and utterly disgusted by the LACK of service AND training provided to a "STORE MANAGER" at Truworths Waterfront branch!!!! I took my dress back as it had TWO flaws - the assistant was very helpful but nearing the end, asked me if she can call the store manager as I was 2 days late with my return. Of course I said "go ahead"

When the store manager came, I politely greeted and asked how she was, as I remembered her face. I must add, I always had my own thoughts about how miserable she was, not forgetting how she would speak to the staff at the LTD branch.

Noquanda Nondolongo then came with the usual smirk on her face, downright said "No, we will not accept this return, the dress has no tag on either"

When I showed her that 2 of the VERY SAME dresses had no tags on, she said "we will write the number on the slip" After minutes of back and forth, I asked her to call the area manager, to which she responded "you can't use our phone, you need to use your own"

At this time, I couldn't get through to the area manager..... after about 20 minutes, Wareldia Esau called back and told me that she trusts her store manager's judgement!

How on earth do you not want to take a dress back, that is faulty AND 2 days late due to company policy???????? Oh! Noquanda also mentioned to me that I need to go all the way to Blue Route as she will not have returns in her store???? Wareldia was quite reasonable but also somewhat sarcastic. None the less, I am appalled at the lack of service, the dishonesty, and to put it even more into perspective, the way Noquanda told her sales assistant to LIE!!!!

Noquanda threw my card on the table and smiled and walked away..... what a woman!