1 reviews | Active since Mar 2015
NONE PAYMENT
I went to pay my acc (swiped) at Truworths on 26-01-2015 an amount of R500. minutes later an additional R500 was deducted from my account. I went to enquire from the shop and was told that all standard bank customers who swiped on that day experienced the same peroblem and that they were working on repaying everyone. I went to the store SEVERAL times to enquire as to why I have not been paid and a lady took my acc and details and faxed to truworths head office and to DATE I still havn't received my R 500 whereas other people did. Its been 5 months already and nothing has been deposited into my account, whereas I pay account monthly, I dont understand why I should keep doing so, why they have my money which they do not want to return. This needs to be addressed.
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your concerns and wish to confirm that we had an issue during the month of January where certain customer's bank accounts were indeed erroneously debited on the mentioned date.
Standard Bank had confirmed that the error occurred on their side. We were informed that all incorrect debits would be reversed in the following days thereafter. Truworths has also communicated this message via the social networks that we subscribe to.
We believe that one of our consultants has been in contact with you in this regard and has requested a copy of your bank statement in order for us to further investigate this matter for you.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your concerns and wish to confirm that we had an issue during the month of January where certain customer's bank accounts were indeed erroneously debited on the mentioned date.
Standard Bank had confirmed that the error occurred on their side. We were informed that all incorrect debits would be reversed in the following days thereafter. Truworths has also communicated this message via the social networks that we subscribe to.
We believe that one of our consultants has been in contact with you in this regard and has requested a copy of your bank statement in order for us to further investigate this matter for you.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Lynn