SK
Shanaz K
1 reviews | Active since Oct 2015
26 Oct 2015, 14:15
Non return policy
We purchased an item from Uzzi n returned it with the original tag and invoice .we were told they cannot give us a refund or exchange as its against company policy to return an item 30 days after purchase.We purchased the same item in a bigger size.We contacted the company n were told they cannot even exchange the item.My advise to all consumers out there ask the shop assistant to read to you there policies or make sure u turned the slip around and read the fine print.Our neglect on reading the fine print cost us money.
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Truworths's replyOfficial
02 Nov 2015, 16:26Hello yunamo12,
Thank you for your post.
We acknowledge your frustration in this regard however wish to advise that in line with our Returns Policy, we will happily credit or exchange merchandise, including gifts, provided they are returned with the original invoice or gift receipt, within 30 days from the date of purchase and all other criteria are met.
Our Returns Policy is in place for our customers to be aware that we go through great lengths to ensure that the garments that they purchase, has never been worn, are in perfect condition and remains current with the latest trends at all times. We therefore deem it vital to be adhered to at all times.
We have however escalated your concerns to the relevant Store Manager. We were informed that she has contacted you and was able to resolve this matter for you.
We trust that we have adequately attended to your query and hope to see you in our stores again soon.
Fashionably yours,
Lynn
Thank you for your post.
We acknowledge your frustration in this regard however wish to advise that in line with our Returns Policy, we will happily credit or exchange merchandise, including gifts, provided they are returned with the original invoice or gift receipt, within 30 days from the date of purchase and all other criteria are met.
Our Returns Policy is in place for our customers to be aware that we go through great lengths to ensure that the garments that they purchase, has never been worn, are in perfect condition and remains current with the latest trends at all times. We therefore deem it vital to be adhered to at all times.
We have however escalated your concerns to the relevant Store Manager. We were informed that she has contacted you and was able to resolve this matter for you.
We trust that we have adequately attended to your query and hope to see you in our stores again soon.
Fashionably yours,
Lynn
Best regards,
Truworths's reply02 Nov 2015, 16:26
Official
Hello yunamo12,
Thank you for your post.
We acknowledge your frustration in this regard however wish to advise that in line with our Returns Policy, we will happily credit or exchange merchandise, including gifts, provided they are returned with the original invoice or gift receipt, within 30 days from the date of purchase and all other criteria are met.
Our Returns Policy is in place for our customers to be aware that we go through great lengths to ensure that the garments that they purchase, has never been worn, are in perfect condition and remains current with the latest trends at all times. We therefore deem it vital to be adhered to at all times.
We have however escalated your concerns to the relevant Store Manager. We were informed that she has contacted you and was able to resolve this matter for you.
We trust that we have adequately attended to your query and hope to see you in our stores again soon.
Fashionably yours,
Lynn
Thank you for your post.
We acknowledge your frustration in this regard however wish to advise that in line with our Returns Policy, we will happily credit or exchange merchandise, including gifts, provided they are returned with the original invoice or gift receipt, within 30 days from the date of purchase and all other criteria are met.
Our Returns Policy is in place for our customers to be aware that we go through great lengths to ensure that the garments that they purchase, has never been worn, are in perfect condition and remains current with the latest trends at all times. We therefore deem it vital to be adhered to at all times.
We have however escalated your concerns to the relevant Store Manager. We were informed that she has contacted you and was able to resolve this matter for you.
We trust that we have adequately attended to your query and hope to see you in our stores again soon.
Fashionably yours,
Lynn
Best regards,