NL
Nardus L
1 reviews | Active since Nov 2015
15 Nov 2015, 13:30
Non refund for Shirt damaged by store
I tried to return a shirt purchased from Truworths (Thabazimbi) due to incorrect size. The store manager refused to accept the return after intense scrutiny under bright lighting, due to a tiny stain on the front of the shirt. Apparently I \damaged"the shirt. When stating that it must have been like that when i purchased it"
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Truworths's replyOfficial
19 Nov 2015, 12:41Hello NLaubscher,
Thank you for your post.
In line, with our Returns policy we will gladly return or exchange merchandise returned within 30 days from the date of purchase provided that the terms of our returns policy are met.
We escalated the matter to the manager of the store mentioned in your post, who has conducted an investigation into your concerns raised. We were informed that on the day of your visit you were assisted by one of our store consultants. As the consultant noticed that the garment was not in its original condition, she escalated the matter to the Store Supervisor, who upon assessment of the garment declined the return thereof.
As you were not happy with this decision the manager has agreed to assess the mentioned garment for you and has requested that you return to store at your earliest convenience.
We confirm that we have contacted you and informed you of the mentioned arrangement. We trust that this matter will be satisfactorily resolved.
Kind regards,
Lynn
Thank you for your post.
In line, with our Returns policy we will gladly return or exchange merchandise returned within 30 days from the date of purchase provided that the terms of our returns policy are met.
We escalated the matter to the manager of the store mentioned in your post, who has conducted an investigation into your concerns raised. We were informed that on the day of your visit you were assisted by one of our store consultants. As the consultant noticed that the garment was not in its original condition, she escalated the matter to the Store Supervisor, who upon assessment of the garment declined the return thereof.
As you were not happy with this decision the manager has agreed to assess the mentioned garment for you and has requested that you return to store at your earliest convenience.
We confirm that we have contacted you and informed you of the mentioned arrangement. We trust that this matter will be satisfactorily resolved.
Kind regards,
Lynn
Truworths's reply19 Nov 2015, 12:41
Official
Hello NLaubscher,
Thank you for your post.
In line, with our Returns policy we will gladly return or exchange merchandise returned within 30 days from the date of purchase provided that the terms of our returns policy are met.
We escalated the matter to the manager of the store mentioned in your post, who has conducted an investigation into your concerns raised. We were informed that on the day of your visit you were assisted by one of our store consultants. As the consultant noticed that the garment was not in its original condition, she escalated the matter to the Store Supervisor, who upon assessment of the garment declined the return thereof.
As you were not happy with this decision the manager has agreed to assess the mentioned garment for you and has requested that you return to store at your earliest convenience.
We confirm that we have contacted you and informed you of the mentioned arrangement. We trust that this matter will be satisfactorily resolved.
Kind regards,
Lynn
Thank you for your post.
In line, with our Returns policy we will gladly return or exchange merchandise returned within 30 days from the date of purchase provided that the terms of our returns policy are met.
We escalated the matter to the manager of the store mentioned in your post, who has conducted an investigation into your concerns raised. We were informed that on the day of your visit you were assisted by one of our store consultants. As the consultant noticed that the garment was not in its original condition, she escalated the matter to the Store Supervisor, who upon assessment of the garment declined the return thereof.
As you were not happy with this decision the manager has agreed to assess the mentioned garment for you and has requested that you return to store at your earliest convenience.
We confirm that we have contacted you and informed you of the mentioned arrangement. We trust that this matter will be satisfactorily resolved.
Kind regards,
Lynn