1 reviews | Active since Feb 2016
Non Fashion delivery
i am disappointed account holder of Truworths ..on the 3rd of September 2017 i visited your Clearwater Mall store to purchase shoes,okay they could not find my size which was a size 6...then i was advised to do fashion delivery on the very same day i made the purchase was advised it will debited from my account and the delivery fee ...I am still waiting for my shoes and was advised it will take 4-5 working days but no delivery .I called the call centre on the 09 of Sept 2017 ,spiken to Vusani who advised me someone will call me within 2 days but still no delivery of my shoes, I am very frustrated with Truworths now and I feel i got the worst customer service which i cannot recommend to anyone.
Thank you for your post.
We sincerely apologize for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
Following our telephonic conversation, we can confirm that your concerns has been brought to the attention of our Customer Services Manager and the management team from the courier company contracted to do deliveries on our behalf, to investigate and address this your concerns.
We are pleased that we were able to satisfactorily attend to your concerns and wish to once again apologise for the inconvenience caused.
Regards,
Truworths Online Team
Thank you for your post.
We sincerely apologize for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
Following our telephonic conversation, we can confirm that your concerns has been brought to the attention of our Customer Services Manager and the management team from the courier company contracted to do deliveries on our behalf, to investigate and address this your concerns.
We are pleased that we were able to satisfactorily attend to your concerns and wish to once again apologise for the inconvenience caused.
Regards,
Truworths Online Team