BI
Brian I
1 reviews | Active since Oct 2015
17 Feb 2016, 14:02
Non existent customer service on Planet Truworths
Neither my wife or I have a Truworths account but I continuously receive sms messages from Truworths stating that my non existent account is in arrears. My wife contacted the help center who said that they may have an erroneous cell phone number and would rectify it. later I received another sms stating that I was still in an arrears on an imaginary account. When my wife contacted Truworths Help center she just received such an arrogant response that she was total flabbergasted by the Truworths front line operators total lack of customer care. I am now interested to see how they deal with a non existent account holder on Planet Truworths.
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Truworths's replyOfficial
23 Feb 2016, 11:36Hello BrianPat,
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologize to you for the erroneous communication you received regarding one of our account holders.
Following our telephonic conversation, we established that the account is currently being handled by Munnik Basson Da Gama (MBD) who does collections on our behalf.
We can verify that your details have been removed from their database and kindly request that you allow 24 hours for their system to update.
We hope that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Lynn
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologize to you for the erroneous communication you received regarding one of our account holders.
Following our telephonic conversation, we established that the account is currently being handled by Munnik Basson Da Gama (MBD) who does collections on our behalf.
We can verify that your details have been removed from their database and kindly request that you allow 24 hours for their system to update.
We hope that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Lynn
Truworths's reply23 Feb 2016, 11:36
Official
Hello BrianPat,
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologize to you for the erroneous communication you received regarding one of our account holders.
Following our telephonic conversation, we established that the account is currently being handled by Munnik Basson Da Gama (MBD) who does collections on our behalf.
We can verify that your details have been removed from their database and kindly request that you allow 24 hours for their system to update.
We hope that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Lynn
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologize to you for the erroneous communication you received regarding one of our account holders.
Following our telephonic conversation, we established that the account is currently being handled by Munnik Basson Da Gama (MBD) who does collections on our behalf.
We can verify that your details have been removed from their database and kindly request that you allow 24 hours for their system to update.
We hope that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Lynn