1 reviews | Active since Nov 2015
non existant customer service
<p>Ihave requested for my full outstanding amount from truworths. I was given the amount and paid in full. I now still receive calls from rude agents who just repeat the same Q throughout the call " when will you make payment?". Im informed I owe R140 of which I requested a statement to be sent to me by Email, to date, I still have not received such a statement. i have as well requested that truworths send me my statement electronically seeing that I never receive any mail from them. This request was done months, if not ages ago. all I request is my statement to be sent, for me to pay, and immediately close the account. Ive had had enough of the disrespect I receive from thei agents, not only as a customer, but as a human being. ***if there is a rating that is worse than "terrible"? truworths surely deserve it***</p>
Thank you for your post.
We acknowledge your frustration regarding the service you received during the collections process. We have investigated this matter and established that your account is being handled by Munnik Basson Dagama who does collections on our behalf. This being said, we mandate all our staff and those affiliated to us to always ensure that our high service standard is upheld with each and every interaction with our customers and have therefore brought your concerns to the attention of their management team to address.
We have reviewed your account and whilst we can verify that you settled your account in full with the payment made on 03 December 2015, a purchase was made by you on the same day thus a new balance was due for your account. Subsequent to this, we can confirm that your payment received on 27 March 2016 brought your account up to date with payment; however there was still a balance due. After no payment was received for the installment due by 02 May, your account fell into an arrears status.
We can verify that we have sent you a copy of your latest statement to the email address provided in your post, which you should receive shortly. Whilst were unable to locate any request from you to subscribe for our electronic statements we have done so now thus any future statements for your account will be sent to you via email.
We have attempted to contact you in this regard but were regretfully unsuccessful in our attempts. We however trust that we were able to adequately attend to this matter for you.
Should you have any further comments, suggestions or enquiries, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration regarding the service you received during the collections process. We have investigated this matter and established that your account is being handled by Munnik Basson Dagama who does collections on our behalf. This being said, we mandate all our staff and those affiliated to us to always ensure that our high service standard is upheld with each and every interaction with our customers and have therefore brought your concerns to the attention of their management team to address.
We have reviewed your account and whilst we can verify that you settled your account in full with the payment made on 03 December 2015, a purchase was made by you on the same day thus a new balance was due for your account. Subsequent to this, we can confirm that your payment received on 27 March 2016 brought your account up to date with payment; however there was still a balance due. After no payment was received for the installment due by 02 May, your account fell into an arrears status.
We can verify that we have sent you a copy of your latest statement to the email address provided in your post, which you should receive shortly. Whilst were unable to locate any request from you to subscribe for our electronic statements we have done so now thus any future statements for your account will be sent to you via email.
We have attempted to contact you in this regard but were regretfully unsuccessful in our attempts. We however trust that we were able to adequately attend to this matter for you.
Should you have any further comments, suggestions or enquiries, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team