Non Confirmation of Eta / Un-contactable

This is a first for me. Tru -Canal Walk being my preferred Truworths in the greater Cape Town city Bowl. My Diesel watch going in for repairs basically 8 weeks ago and still no info.as to when I'll be seeing it again or where it is? At 6 weeks I was told it was en-route, then somehow just doesn't pitch? Then after going to store the following week I get told it's with Quality control apparently had a delay due to Covid which sounds like BS to me and cannot be confirmed obviously. This is not my first rodeo with watch repairs by the way. This is my worst experience however. Truworths- Canal Walk is also the worst store to get through to, absolutely pathetic, even me trekking up from deep south to the store just to be disappointed time after time and petrol or in my case Diesel is not cheap. I'm not really pointing any fingers at anyone at the store specifically, Marlene's been trying to cover for others whilst trying to appease me at the same time. Just at this point I feel like Truworths should just give me a Voucher and keep the watch before you lose a loyal customer 👋.