LG
Lourens G
1 reviews | Active since Nov 2012
10 Feb 2015, 14:41
Nomsa speak to clients like we her domestic worker
On Tuesday 10/02/2015 at about 14h15 I recieved a call from *** regarding my mothers account. She requested to speak to Mrs JJ Grobler and I informed her my mother is not around.<br> <br> I request the copy of the telephone conversation and I request she call together with her superior to appologize as I am not her domestic worker and we as clients pay her salary.<br> <br> Her behavior is totally unacceptable and I will take this till the end.
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Truworths's replyOfficial
12 Feb 2015, 16:30Hello Lolo2580,
Thank you for your post and for the opportunity to attend to your concerns.
When an account is in arrears, as a rule we would contact the customer because we are concerned that the account would incur additional interest for late payment charges.
Upon receipt of your post, we were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you.
We confirm that this matter was referred to our Collections Department, and that it has been addressed in earnest with the relevant consultant. In addition, we also believe that you were contacted, and apologised to for any inconvenience resulting from this. We do urge you to keep the account up to date at all times.
We trust that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Regards,
Charmaine
Thank you for your post and for the opportunity to attend to your concerns.
When an account is in arrears, as a rule we would contact the customer because we are concerned that the account would incur additional interest for late payment charges.
Upon receipt of your post, we were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you.
We confirm that this matter was referred to our Collections Department, and that it has been addressed in earnest with the relevant consultant. In addition, we also believe that you were contacted, and apologised to for any inconvenience resulting from this. We do urge you to keep the account up to date at all times.
We trust that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Regards,
Charmaine
Truworths's reply12 Feb 2015, 16:30
Official
Hello Lolo2580,
Thank you for your post and for the opportunity to attend to your concerns.
When an account is in arrears, as a rule we would contact the customer because we are concerned that the account would incur additional interest for late payment charges.
Upon receipt of your post, we were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you.
We confirm that this matter was referred to our Collections Department, and that it has been addressed in earnest with the relevant consultant. In addition, we also believe that you were contacted, and apologised to for any inconvenience resulting from this. We do urge you to keep the account up to date at all times.
We trust that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Regards,
Charmaine
Thank you for your post and for the opportunity to attend to your concerns.
When an account is in arrears, as a rule we would contact the customer because we are concerned that the account would incur additional interest for late payment charges.
Upon receipt of your post, we were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you.
We confirm that this matter was referred to our Collections Department, and that it has been addressed in earnest with the relevant consultant. In addition, we also believe that you were contacted, and apologised to for any inconvenience resulting from this. We do urge you to keep the account up to date at all times.
We trust that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Regards,
Charmaine